Things That Tick Me Off: Apple

apple logoI have previously written about the deteriorating level of support at Apple Computer and the shocking treatment of customers who fell victim to a defect in the iPhone. This week, I had the third power cord for my MacBook Pro fail. Every cord has developed exposed wires due to common bending with the machine. In seeking to remedy the situation, I ran again into the same customer service wall that I experienced earlier with the defective iPhone. In order to get a new cord (under warranty), I had to see a “genius” as opposed to the dozen “specialists” standing around. But before I see a “genius” I had to have an appointment and there were no appointments available for hours. I stopped there before I was told that I also had to bring them the ruby slippers to gain entry to the “genius.”

This is all too familiar. Recently, Apple agreed to a multimillion dollar settlement over its iPhone controversy. You may recall that years ago, I posted an account of an ordeal over a relatively new iPhone that stopped functioning. When I took it into the store, they promptly informed me that I got the phone wet and refused to repair or replace it. When I told that that it was impossible that the phone had been “submerged” or saturated as they claimed, they opened the phone and confirmed that only one of two indicators showed water damage but still said that it voided any obligation of the company. Though I eventually got a new phone, my posting attracted many people around the world who said that they had the same experience. Well, Apple (without admitting guilt) is now agreeing to a settlement in a class action for people who were told they had such water damage. As suspected, it appears that the water damage indicators were defective. I read the settlement to mean that the company knew that people like me were experiencing a common defect but allowed their “geniuses” to basically tell us we were lying or stupid — and that Apple would not help us. That takes a truly horrific corporate culture among Apple executives and an equally horrific view of their customers. The settlement came with no apology or acceptance of responsibility. While a contractor (3M) took blame for a possible defect, Apple never explained why it continued to instruct “geniuses” to play dumb and blame customers.

This cord problem looks like a very similar situation. This is my third cord in a row to break at either the base of the adapter or the plug itself. It is clearly do to the normal twisting that occurs with lap tops. Three cords in a row. Each lasted less than a year. I cannot be unique. Apple clearly is using a material covering the wires that is inadequate for the use of the cords and forcing customers to buy new cords — just as it forced them to buy new iPhone under the earlier defect. In the last cord experience, it actually exposed the wires and started to produce a smoky smell.

Since I was told it was under warranty, I went into the Apple store to exchange it. I was prepping for a major hearing this week and needed a new cord right away. “Right away” however is not part of the new Apple lexicon. When I arrived at the Tysons’ Apple store (the same location that falsely told me I submerged by iPhone in water previously), I was met by three “specialists” who were standing around the door. I explained that I needed to exchange a broken cord but was told that only a “genius” could do an exchange and no appointment was available for hours. I tried to explain that I was really in a dire situation with a hearing and needed to return to work. I just needed to show the warranty and replace the defective cord. That was not possible without a visit with a genius, I was told. I would have to stand around with them for hours in the mall or come back in the evening. Of course, every other store in America has personnel who can do an exchange of this kind without being a self-proclaimed “genius.” Those undeclared geniuses at JC Penny and Sears have employees ready to do this type of exchange to help customers. Yet, Apple requires such simple tasks be performed by a “genius” who is only accessible through an appointment like a dentist (or the therapist you need after working with Apple). In the end, the school purchased a new cord for me so that I could prepare for the hearing. Of course, this only rewards the strategy of creating a barrier for customers to receive basic support. They clipped my school for another product even though it is under warranty.

What is most maddening is the design of the cord itself. As I have explained before, I like Apple products. I have had every major Mac since the first machine. We have two iPads, three iPhones, and three Macs in this family. We are not disguntled IBMers. However, Apple used to pride itself on being a different company with a special relationship to Apple users. It now has a corporate culture and a customer service system that has the very smiling Orwellian character of the company that Apple once caricatured. I expect that if a new class action focused on these cords, they will find in discovery the same pattern as the defective iPhones with widespread failures.

What is particularly unnerving is that all of this happens in the antiseptic Apple store with smiling “specialists” who immediately tell you that they lack specialization beyond selling more products. It is like Stepford Wives meets Revenge of the Nerds. Thanks again Apple.

85 thoughts on “Things That Tick Me Off: Apple

  1. Next time, buy a new cord, swap it with the old one, and then return for being defective. Saves a lot of aggravation and unnecessary hipster interaction. Particularly via Amazon, which handles returns excellently.

  2. CHEAP. The number one goal of all consumer product companies is “make it as cheaply as possible”. And boy-oh do they know how to shave every corner! Thinner, cheaper material, poverty level wages, third-word countries that have no oversight so that they can abuse employees, dump toxic waste into the air, land & water and make factories that are deadly to their workers. Apple is no worse than the rest in this matter.

    But the CEOs are doing very handsomely.

  3. Well at least you didn’t spend $3300 on a Apple //GS Woz machine, and then have Apple just pull support for your product, so they could TRY to sell their inferior Mac.

    So they went from having 95% of the market to 5%….

  4. While I hate to patronize Wal-Mart, we make an exception for Apple products — cheap extended warranty and hassle-free returns and exchanges. It doesn’t take a genius to take one’s business elsewhere.

  5. “It is like Stepford Wives meets Revenge of the Nerds.”

    Now there’s a graphic user interface for ya.

  6. Why has Apple entered the common world of shoddy products, legacy systems that no longer function properly and uncaring so-called customer support? I believe these signs of failure result from an insular and archaic corporate hierarchy, a corporate hardening of their arteries, if you will. An early sign of weakness in a very competitive environment.

    I too have been an Apple user since Apple II, and the earliest Macs, but now I also use a PC for most of my graphic work because it is far less expensive to own a customized and faster machine.

    Time to consider selling your Apple stock.

  7. That’s why I go to am authorized reseller. No hassles with warranty issues, no waiting for a “genius”. The store has “super geniuses” ;)

  8. When you can no longer be ready willing and able to service the public and equally and just as good other manufactures are available….. The market place will control….. Bon thaw for you….

    But there are questions I have…. They are being forced to one, share the cash hoard with share holders… Good ideal…. Two, the stock is losing value….. Not that it’s cheap….. Three, the have lines or credit lined up…. See number 1…. Why?

    Apple has to reinvent itself….. Me the mn that did…. Is not there anymore……

  9. The comments above got me to wonering just how prevalent this is around the nation.

    Is it the new normal?

    If so, it is another indicator of systemic abuse … another facet of the bully epidemic.

  10. I think it is like voting; if you won’t consider anything else, they do not need to do anything to keep you. They do not even have to be nice to you, or keep their promises, and if it serves their profit agenda they can stab you in the back. Not a problem for them, because you won’t consider anything else….

  11. I do my very best NOT to go into an Apple Store. They are not interested in you unless you look like a buyer. I like Apple products compared to others, but I buy from a local Apple authorized dealer, or I buy on the internet (where there are no taxes). I plan to get rid of my iPhone for another smartphone because Apple acts more like a Microsoft (monopolist) in controlling their apps and software environment.

  12. My sympathies on what you went through with your cord. The Lion OS is also a problem. There are boxes to check to not have every program reopen everything that was open on restart — and they do not work. Not a one of them. Safari, Word, Preview, Text Edit will open dozens of documents you had open unless you manually close all the docs in each.

    I just sent the following letter to Tim Cook, the head of Apple, with several examples (a screenshot of the checkbox that doesn’t work and a page from a Mac site with countless other examples):

    “4 May 2013

    Dear Tim,

    I have had Macs since around 1985 when I got one through University of Michigan’s student discount program. (I even got my boyfriend at the Apple store 11 years ago, when I went in to look at the iPod and he was there shopping for a replacement for one he lost on the plane.)

    Something about Macs has changed — something got difficult and non-user-friendly.

    I realize things get more complex as technology moves forward, but every time I restart my computer, I must manually shut down Safari, Word, and Preview or every single thing I had open reopens.

    This means I have to babysit the shutdown process and force-quit things and it’s irritating.

    The click box to not have my Mac do this is unchecked, but that doesn’t work. I tried changing things in System Prefs and Word prefs. Nothing works.

    Lots of people have this problem if you Google it.

    If you look at the advice on the help pages on Apple and elsewhere, geeks will tell you you have to copy something into Terminal Mode. I tried that but I don’t really know how to use Terminal Mode and I don’t want to have to write code to use my Mac. I never have, and that was the beautiful point of the thing.

    Please fix this. An otherwise Apple-loving longtime customer.”

  13. jOhnathan tUrley: Unless you declare on this blog that you have ceased doing business with Apple, I will henceforth employ the lower case letter phony baloney employed by Apple. You have been “conned”. Not by Carl Ichan but by Apple babble bo fapple. Whine and dine. There is nothing superior in your dump Iphone or your mAc computer. If the first two letters are ever the same, you drop them both and say the name…. (Name game song). If the company cant spull then drop the product in the mud. Thus far you aint no stud.

  14. AP:

    so what? Sounds like what good sales people do without training. Bottom line though is that Apple has good products maybe not perfect in nerdville but good for the rest of us.

  15. Reading this a couple of things occurred to me.

    First: I’ve always admired Apple Computers from afar, but never could afford one. When I read stories like this my admiration wanes.It seems like many corporations today that they have sold an image that is far different from reality.

    Second: The fraying power cord is not just an Apple problem. On the many laptops I’ve owned through the years I have had to replace the power cord many times. I always ascribed that to the fact that I actually always type with my lapton on my lap and so blamed myself for the fraying and frying. Apparently this is design problem with universal implications, rather than my own peculiarity of usage.

    Third: The coputer industry, while begun by innovative cultures, has morphed into the usual corporate culture norms of profit, opposed to product. It has become like the car industry of the 50’s and 60’s. In that industry the concept of building a good auto was replaced by the planned obsolescence model, which depended on advertising to sell you a new, improved car every two years. We see this model today with computers, but it seems now they are trying to impose a cycle of less than two years of product viability.

    Fourtht: While “free marketeers” have been successfully selling the public on the idea that entrepreneurship drives innovation and thus needs to be free of restraint, this is mainly good marketing as compared to innovative output. The end of entrepreneuship and innovation comes when money starts rolling in. The transformation into corporate hierarchy begins inexorably to crush innovation. When that occurs the growing behemoths lose sight of what made them ultimately successful, which is keeping the needs of the consumer in the forefront. The model turns from consumer satisfaction via product quality, to consumer satisfaction via propaganda in the form of creative advertising. Maximization of profit becomes the goal of the business and if it means cheap materials, cheap labor and good legal advice to keep the customers at bay so be it.

    Fifth: The nature of the corporate structure and/or any bureaucracy is such that stultification will almost always set in. This means that the entity becomes risk averse, promotes people who conform to such a corporate culture, dfiscourage innovation and favors those of sociopathic bent. Failures will always be covered up by this type of culture and the client base they aim to serve will invariably suffer. Those that rise to the top of leadership are generall ego-driven sociopathic types and “yes men”. Once in power the “yes men” will invariably become enamored with their images and often behave tyrannically. Those beneath them in the hierarchy will outwardly praise their dedication and inwardly try to destroy them, chafing under their “leadership”.

    Apple may have been great under Steve Jobs, but the now “sainted” Mr. Jobs, like his counterpart Bill Gates, behaved as ruthless pirates, rather than great leaders.

  16. When Apple was on the ropes with barely 2% of the computer market (post-Jobs and pre-Jobs return), you didn’t hear about these sorts of problems. Why? Because the company knew that crappy products and bad PR might kill them. Selling quality and reliability helped keep the company alive.

    Now that Apple has a huge share of the electronics and computing market, they’ve adopted the usual lazy, cost cutting and all-in-the-name-of-profit tactics of every other company that used to make quality but now makes crap (e.g. Sony). Why be surprised?

  17. I do not like Macs, or have an iPhone or iPad or anything made by Apple. But I do have this to say to the writer of the article:
    You seem like a very fussy customer.
    You want someone in the shop to provide a replacement for something. It’s not their job to do that. They try to get you an appointment with someone whose job it is to deal with that sort of thing. They can fix it that day, but not right now.
    But you are annoyed by this; clearly you have the right to everything right now.
    Ignore the fancy names for their sales reps and their technical people. Make an appointment, come back later.
    Or buy a replacement.
    Or stop using Apple.

  18. MIKE Spindell:

    Who says free market supporters are necessarily in favor of large corporations?

    As you point out much innovation comes from people, individuals, working to make their lives as well as ours [not necessarily by design] better.

    I support free markets because they promote individual creativity and innovation, regulated markets support big corporations and stifle innovation.

    I have always been amused by how liberals talk so vehemently about being against big corporations and how they need to be regulated to protect the little guy. When in reality those very regulations make it very hard for small companies to bring innovative products to market and compete with large corporations. Large corporations love government regulation, it keeps their competition at bay.

    Right now they are discussing taxing internet purchases and Amazon is all in favor of that because they are doing it now. In fact I am pretty sure they are lobbying for taxation of internet commerce. One of the reasons we have seen such amazing things developed for and on the internet is that it is relatively free from regulation. The creativity of individuals was released and it flourished as it always does in an environment of freedom.

    To realize human potential, political and economic freedom are necessary.

  19. “Who says free market supporters are necessarily in favor of large corporations?”


    I certainly didn’t and if you re-read my comment without your defensiveness you might discover some things we both agree upon.

  20. The thing to remember with all Apple products (which I admit to using) is that they are produced and sold as though they are completely infallible. The mere fact that they are Apple products means, at least to Apple, that they are perfect and any problem with the devices must be caused by the users of the devices. Remember when Steve Jobs told us all that we were holding our phones wrong?

  21. It doesn’t take a genius to replace a defective power cord on warranty. Now, such cheapness and bad customer service resulted in some negative press on a national scale.

    Hope that $3.00 cost was worth saving, Apple.

  22. I am guessing that these Apple “Geniuses” are not members of Mensa. I wonder if Apple is paying their Geniuses CEO type salaries because of their high IQ and importance to the company?

  23. Prof Turley, I had the same thing happen with my MacBook Pro power adapter, but found a used unit on the Internet for about $30. Even though I am a grad student, and thus NOT rolling in money, I bought the used adapter rather than deal with Apple. It is unfortunate that such a fine computer has such a shoddily-made power supply.

  24. rafflaw: I don’t know how Apple works (or Windows for that matter, I have been exclusively Linux for a decade), but I suspect the “genius” designation is honorific or just requires some competency exam that comes with very little salary. I think the point is to purposely bottleneck the complaint process, as Dr. Turley experienced, in order to reduce the cost of repairs and service, as Dr. Turley experienced.

    The requirement that a “genius” deal with the problem is the equivalent of demanding enough red tape to discourage complaint, but now with the illusion of waiting for expert help. That might work for technical problems customers actually do not comprehend, they can be baffled by BS. But the illusion collapses when the customer knows perfectly well the problem does not require a genius, or the genius is flat wrong.

  25. Oh wow…this sounds like the circular craziness of dealing with SSA and Medicare. I don’t, however, think there are any “genius” designations in either. Or there shouldn’t be.

  26. I had a similar hassle when I needed to “replace the battery” on my Ipod (i.e., replace the Ipod with a recon). The whole thing took forever because you needed an appointment for something I’d done on the fly in the past.

    My guess is that Apple is going down the road that Dell has paved, which is to gut customer service in order to raise profits, once your products attain the status of commodities. The new Apple products make less money than some of the legacies and the short-term needs of Wall Street analysts (as opposed to the long-term interests of individual shareholders) come first.

  27. It’s been quite some time since I’ve heard anyone say they were pleased with their Apple product. Crappy manufacture and insolent technicians – you’ll never catch me buying one of their products again.

  28. My kid had problems with the connectors. Why? Unnecessary abuse. Power cords and the like are not supposed to be exotic inventions even if their replacement costs may surprise you. When handling the laptops (any type) with power cords attached just be mindful to position them with less stress – minimizing bending. Jeez, after a few times like this you should have learned this already. No? So please Prof T, take er easy on these things unless you consider power cords should be as robust as American Tourister luggage ala their ’80’s commercial …

  29. Boy, are you preaching to the choir here! When Apple dropped legacy support. When they stopped providing paper manuals. When they lost Jobs… who at least was able to slow the slide into corporate hell, and who was at least still a little flexible (and always was pretty good at identifying productive changes (vs. the destructive ones you get now)).

    We too have been with Apple for literally decades, started with an Apple II, but are now seriously considering shifting. The OSX version changes get worse and worse (classic “where the heck did X, Y & Z that I use all the time go, and A2, A3 and A4 new features are completely superfluous”). Apple has successfully discouraged outside programming, to the point that all of the recommended art and cartooning programs our son wants to use either flat don’t work anymore because they’re outdated, or just don’t really work on OSX — GREAT frustration there. And you’re not really seeing anything new, just embroidering around the edges of basic stuff. For example, “cloud” is not useful for users with large amounts of data to store (like us), or who aren’t big corporations.

    Apple has turned into the fashion industry: change for change’ sake and totally out of touch with reality, so people are starting to ignore them. I have an opinion here from behind the throne, 8-), that this kind of frustration and failure of innovation is one of the driving forces behind the Maker movement: people figuring out how to build their own equipment because you can’t get anything useful or innovative out of the big companies anymore!

  30. sounds like circuit city before they went bankrupt. they decided they could pay two minimum wage part timers for less than one person who knew what they were doing.

  31. sounds like circuit city before they went bankrupt. they thought it would be cheaper to pay two minimum wage part timers than one person who knew what they were doing.

  32. SO true– just last night I had to order my third apple adapter cord for my ipad for exactly that problem–I was getting a message that the cord wasn’t charging my ioad. Grrr

    Sent from my iPad

  33. pete, Circuit City’s problem was moreso the internet. Folks go to Circuit City, see the products, and they buy on Amazon sans sales tax. My experience w/ Circuit City employees was generally positve. I purchased several computers and ~15 video cameras from them over the years. The camera people were particularly knowledgeable. However, I only went to the store in Madison and we have a well educated labor pool w/ a good work ethic.

  34. Mike Spindell:

    I wasnt being defensive, I thought you had a good comment. I was just taking an opportunity to expand on it.

  35. What makes Apple think they can treat customers like this?
    “We have two iPads, three iPhones, and three Macs in this family.”

    This kind of thing is 100% in line with Steve Jobs vision for customer relations.

  36. pete, I’ve not been to Circuit City for a year or two. So, I believe you when you say it’s gone downhill. My Golden Retriever NEVER lied or bullshitted me. I consider Golden Labs and Retrievers kissin’ cousins. My Springer Spaniel is a different story.

  37. I think it is usually better for circuit city or best buy employees just to keep their traps shut. The advice they give is usually wrong in my experience.

    The best stores I found to go to for computer peripherials or machines is some geek-owned local outfit, that is not one that is operated out of someone’s house, but one large enough to have good inventory.

    There was a time when you could get a much better machine for a good price when you built it yourself, and you didn’t have to suffer with all that proprietary garbage that some manufacturers put out (like Compaq) where getting drivers to work with differing OS’s was a pain and upgrade conflicts were many.

  38. nick:

    you are right about a golden retriever not being able to lie and bs. Very good dogs except they need a lot of hands on. Mine is only happy when being patted.

  39. Bron, Goldens are indeed VERY needy.

    Darren and Pete, I was confusing Circuit City w/ Best Buy. Everything I said previously should be about Best Buy. Brain fart.

  40. This tactic of requiring to make an appointment, and waiting for hours to see a custmer service rep. (genuiuses, for real??), seem to be prohibitively time-consuming and degrading. Lot of people probably give up. I have never owned an apple product, and reading these stories, I will pass when I need a new phone or laptop.

    However, the “right away” mentality is not very practical in many places or situations. You will get disappointed. Be prepared for delays or issues, and you will be more content.

  41. I have one of the old time one-piece Macs from the 1980s. It worked the last time I plugged it in. It is as sturdy and reliable as a 1957 Chevy. From what I read, everything since then wears out pretty fast. My daughter has had several iPads to the tune (pun intended) of hundreds of dollars. They go belly up faster than a goldfish in a small tank.

    As for customer service, for most electronics and not just Apple, that is an oxymoron.

    One of these days retailers and manufacturers are going to wake up wondering where all the customers went.

  42. i’ve had good luck with office depot. for other issues it’s “i know a guy”

    yellow labs can’t lie. mine gets guilty even when the cats do something.


    i’ve got an old compaq in the garage that if you plug in a flash drive it doubles the storage space. still works though.

  43. Bad customer service is rampant in just about every business larger than a mom and pop operation, but it is particularly bad in both computer hardware and software. I did, however, have a good hardware related customer experience recently, but . . . it was from a small vendor of the type Darren described. I had purchased a new computer for my office (the previous one falling victim to a burnt out power supply – and I do mean burnt) so I got a local small vendor to get me a new one ordered to my specs. Well the new ‘puter had bad L2 cache memory on the motherboard and was giving me sporadic BSODs (Blue Screens of Death). When I took it back, they were very up front and accommodating and said they’d be happy to order me another one (which would take a week to come in) but that I wasn’t the first person that had had this issue with that particular supplier. They gave me the option of a store credit or a refund and offered me a deal on something that they had in stock that wasn’t quite as wicked as what I had ordered, but it was close enough and had a couple of features I liked that the other one lacked. I not only took them up on the offer, I bought a couple of other little peripherals and some supplies above and beyond the difference in the refund because I was stunned by and appreciative of them going above and beyond to make sure the customer was happy.

    That’s good business.

    One of the very first lessons I learned in business as a high school kid working was that a happy customer is a return customer.

    Big business needs to relearn that lesson.

    Apple is no exception.

  44. pete,

    Some of the older Compaqs are like the original Macs. Built like tanks. Back in the day, they were one of my favorite hardware vendors. Today? Not so much.

  45. Do not be ticked off about Apple as a stock. My Pal who is a retired broker bought Apple in Sept of 1911 about amonth before Steve Jobs died for 338. There was a lull for a bit but in January of 2012 the stock started taking off and went as high as 700 or so. There was an insiders fear (expressed by me on this blog) that Steve Jobs had worked out a new technological breakthrew that would enable him to take equity from Apple “with him” so to speak in the next life. Some investers actually feared this. The stock tanked back down this year until Job’s real strategy took hold. No one credits him for this. The company purposely went from a Growth stock only to a Value stock and started recenbtly to pay big dividends. Suddenly a new group of investors and fund managers are interested in either buying or holding on. For a growth stock like Aplle to pay big dividends is nirvana for a shrewd investor. The price has been going up and the 700 range is perhaps gonna happen. I would buy more, sorry my human Pal for hwom I am guide dog, would buy more if the would just drop the lower case initial thing when they name products. sTeve jObs would agree.

  46. Sorry for the spulling erros, the Dogalogue Machine is messing jup. It was made by a former Apple employee who worked for NSA.

  47. OS,
    Just one example, but my daughter has great luck with her Apple laptop. And my IPad has been going strong for over two years. I hope I didn’t just jinx myself!

  48. What you are seeing is the realization of the total Leftist philosophy in action, so you Leftists should be enjoying it. It will be getting more and more like those Russian bread lines. Need service? Just simply call the Apple voice-line menu, as you get caught in an endless labyrinth of computerized submenus that lead to nowhere and your questions and complaints go unanswered.

    And soon the Leftists will have succeeded in implementing sales tax collections for every Internet purchase, driving the smaller mom-and-pop operations out of business. In the end, there will be only Amazon, WalMart and a couple of other options. And, of course, the service that they now deliver to you will be cut further and further until you will have no recourse to deal with whatever decision is made by the centralized authorities.

    They will also have the iPlant ready in the not too distant further, in which Apple will be the designated supplier of the microcomputer that will be implanted into the brains of every human being on earth, so that they may be tracked, monitored, controlled, and, when necessary, terminated. I can hardly wait for this lovely Leftist Utopia.

  49. After the HP BTO from hell with the extended NO service contract, I went to Apple and have been happy ever since. My family hasn’t had any of these customer service issues and in fact we’ve had just the opposite. My cousin’s Apple Care was expired for nearly 6 mo and they changed out the battery of her macbook for no charge. I had a 24 hour turn around on my MPB (UPS’d to another state for repair) and have had no problem getting things replaced under warranty. We haven’t had any cord issues for any of the products. Yes you do have to make an appt. to see the genius but I was around before that went into effect and I remember the waits could get really long – especially right after the holidays when all the newbies were there for help. I think the issue is more the particular store than the attitude of the company as a whole.

  50. Dog: Do not be ticked off about Apple as a stock.

    There are plenty of fish in the sea. If Apple were breaking the law and killing people, wouldn’t it be immoral to own their stock because breaking the law and killing people was profitable?

    That is an extreme example on purpose, to illustrate the lesser principle that if a company is doing something you find morally reprehensible, you are being hypocritical to own the stock just because it is profitable to be morally reprehensible. Money doesn’t trump right and wrong; it is supposed to work the other way around.

  51. “…Apple will be the designated supplier of the microcomputer that will be implanted into the brains of every human being on earth, so that they may be tracked, monitored, controlled, and, when necessary, terminated. I can hardly wait for this lovely Leftist Utopia.”


  52. I would not buy an Apple machine but the stock is a different matter. If they are doing something morally reprehensible then someone please explain what it is. The lower case iPod thing is annoying but is not Buchenwald.

  53. Apple supports should consider this…APPLE has always marketed themselves as the cooler, hipper non institutionalized answer to technology. However, when you consider that they have sued other companies for not sharing access, while creating a monopoly of their own, used child labor to get their product mass produced and engineered their technology to create obsolescense even as it goes to market, you have to consider what kind of company this really is. Own your place as part of capitalism, APPLE, and stop pretending you are anything else.

  54. Verdict:

    Judge Barrios sentences former US-backed head of state Rios Montt to 50 years in prison for the crime of genocide.



    Barrios: The damage incurred is irreparable.


    Xeni Jardin ✔ @xeni

    Judge: Rodriguez Sanchez absolved of all charges. Not guilty of genocide or crimes against humanity.



    Barrios also sentences #RIosMontt to 30 years of prison for crimes against humanity.

  55. Brava, Jazmin Barrios.


    Barrios: In Guatemala, justice must prevail.



    Barrios: Guatemala wants to live in peace… We don’t want atrocities like this to be repeated.

  56. Xeni Jardin ✔ @xeni
    Judge’s voice is trembling as she reads.

    Xeni Jardin ✔ @xeni
    Judge Barrios: The psychological trauma suffered by survivors has caused intergenerational harm.

    Barrios: People who survived the massacres have psychological impacts… that continue today & continue to impact subsequent generations

    Guatemala Solidarity @Guatesolidarity
    The tremble in the voice of Jazmin Barrios is reducing – her certainty is matched by her bravery. Full credit also to her colleagues.



    Judge Barrios sentences former US-backed head of state Rios Montt to 50 years in prison for the crime of genocide and 30 years of prison for crimes against humanity.


    (Reuters) – A Guatemalan court on Friday found former dictator Efrain Rios Montt guilty of genocide and crimes against humanity during the bloodiest phase of a 36-year civil war.

    It was the first time a former head of state has been found guilty of genocide in his or her own country.

    Rios Montt, 86, took power after a coup in 1982, and is accused of implementing a scorched earth policy in which troops massacred thousands of indigenous villagers.

    (Reporting by Mike McDonald; Editing by Simon Gardner and Christophe Wilson)

  58. The reality is that you are complaining about standing in line, you could go to best buy with you issue and stand in a physical queue or you can sign in with an employee at apple and be in a more efficient virtual line. I reference its efficiency because this model is employed by many companies, ever been to a whole foods? they use this same model in a physical manifestation and even it is not as efficient as that employed at apple but in a nutshell they avoid all bottlenecking and wasted space in the store. but again, nobody likes to wait.

    In regards to the quality they have made a shoddy power cord since the colored iMacs and they continue to. BUT the magsafe adapter has saved my computer from drops numerous times either at the paws of my dogs or my own hands. while there is little you can do with the adapter end the end that connects to the adapter can be saved by properly wrapping the cord. let the cord go straight up making a loop about the size of your hand then start wrapping it around the cord holders.

  59. DBGuy,

    Look into Apple’s manufacture of iPhones as subbed out to Foxconn.

    You should be familiar of the idea of if you sleep with dogs, you get fleas.

    Or maybe working conditions that drive workers to suicide is an acceptable business practice if it means a cheap iPhone.

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