It was a great morning to walk around Portbello, which is easily accessible with the Oyster card. I loved riding the Tube, which is clean and exceptionally well run. At every stop is a helpful Tube worker who can immediately suggest routes and trains to expedite your trip. These workers were uniformly warm and helpful and often witty in dealing with lost tourists. The Tube is very easily to use and I never had to wait more than 5 minutes for a train. While it can be crowded at rush hour, it is one of the best run train systems that I have used in my travels.
Finishing on the HMS Belfast was the perfect end to a perfect day. The only negative element came with the use of car service: Justairports. In fairness to the company, we used the service upon our arrival and when Leslie left and experienced no problems. It is more affordable and convenient than taking a taxi, though it is also easy to get to London by Tube. However, my departure was a nightmare. The company called to say that my card did not go through. I asked if I should rebooked on line or just pay in the taxi. The operator at Justairports told me to pay in the car with my card. I asked twice more whether I could use my Visa in the car and was told that it would be no problem. When I went back to my room, I emailed the company (with three hours to go) to ask if they would prefer me to rebook online. I never heard back. Running to the flight, however, the driver informed me that he could not take a credit card. When I called the operator, the same guy said that they would not accept a credit card and would only drive me somewhere to get cash. That is a big difference for some rushing for an international flight and I was very miffed. The driver took me back to the Shard as I tried to convince the operator to just take my card over the phone. The Shangri-La was wonderful as usual and could not understand why Justairports was making this so difficult. Indeed, the operator told me that it was “your problem” not the company – ignoring that fact that I did precisely what the company asked. When I sat in the lobby and rebooked, the system rejected my card. I was now missing my flight and asked to speak to a manager who initially said that the problem with the card was my doing not that of the company. However, I told him that I had just used the card half a dozen times in that day and, to his credit, he agreed to depart from policy and take the number. It worked of course. I do not blame the driver who was at a loss to help. Moreover, I appreciate the manager taking my card and getting me to the airport. Yet, I have read complaints about the company and this destroyed the good will from the prior trips. When dealing with international travelers, just glitches in their system can leave a passenger or an entire family stranded. It requires more than “it’s your problem” in a response. Nevertheless, I did get to the airport and tipped the driver who was friendly and informative. I am not going to condemn the company as I have seen others do on the Internet. One out of three trips was terrible but two were just fine. You can be the judge.
I made it through Heathrow in record time. As always, everyone from the security to the airline personnel was a huge help. This city is truly one of the friendliest, affable, and magnanimous in the world. I felt truly sad to leave. For any American, a trip to London is a trip back to our cultural and legal roots. Their history is our history and I take great pride in that association. I was deeply honored to speak at the Magna Carta 800th anniversary and to play a small role in the celebration. In meeting with the House of Commons legal staff yesterday, I was particularly stuck by our many similarities and the depth of knowledge and expertise in the HOC staff. Honestly, I think we modify many traditions and rules for the better. However, they do many other things better in my view, including their permissive view of taxpayer standing. The most humorous moment came after I was shown around the Parliament. I was pointed to the Milibank building down the street for my meeting the HOC staff and was told to look for a “modern building.” I walked by the Milibank building (which is an old brick and masonry building) three times before realizing that what constitutes “modern” in London is vastly different than in the United States. Anything short of 1000 years tends to be seen as urban renewal.
I will end this travel blog with this hopeful thought. Every American should visit London in their lifetime. I realize that it is a considerable expense. However, this is a city that is both mythical and magical in character. You literally walk through history . . . out history. It is hard to visit these magnificent buildings and museums and not be deeply moved by the contribution of Great Britain to our literature, philosophy, architecture, and law. Humanity has a debt to Great Britain that is impossible to repay. Of course, the Brits would never think of asking for any recognition of their contribution. They are like that . . . don’t you know. So leave it to an American to say “Cheers for the British” and the majesty that remains Londontown.