Citing authority going back to the 1930s, Ahmad is demanding a lifelong supply KitKats. She notes that “The truth of the matter is; manufacturers owe a duty of care to consumers . . . The failure to take due care in the manufacturing process resulted in a product being defective.”
The nightmare began for Ahmad when she bought a multi-pack from a supermarket for £2. In her letter to Nestle, Ahmad stated “Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy . . . No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.”
The demand for lifetime KitKats however is not a one-sided offer. Ahmad notes that she will use her perpetual consumption of KitKats to serve as a ‘quality control’ for the company.
Absent the supply of lifelong KitKats, Ahmad warns “I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately. . . . As I mentioned in my letter of complaint, an unlimited supply of KitKat would do.”
It would do but I would not count on it.