Site icon JONATHAN TURLEY

Hawaiian Airlines Diverts Plane After Passenger Becomes Irate Over Being Charged $12 For A Simple Blanket

There was a news story this week about a Hawaiian Airlines flight that was diverted to Los Angeles because of an unruly passenger.  Frankly, the most important aspect of the story was not the diversion but the reason:  the airline charges $12 for a passenger to have a simple blanket.  We have been discussing how airlines are stripping away basic human comforts and turning flights into cattle calls.  On top of that, the airlines are charging fees for every possible comfort, including reducing leg space to virtually zero and then charging for small increments of space in coach.  However, a $12 blanket truly represents a new low — particularly on a long flight to Hawaii.

This is a scene from dinner time on Hawaiian Airlines:

The boy was later jettisoned over the Pacific.
The culprit on this trip was a 66-year-old man who wanted a blanket and insisted he should not have to pay because it was cold on the plane.   He has an obvious point.  However, during an in-flight call with an airline representative, the man said he “would like to take someone behind the woodshed for this.”  That appears to have been over a phone and, if that is the full extent of the statement, it does not sound particularly threatening.  It sounds like a cranky older person who wanted a blanket.  However, he was proclaimed an “unruly passenger” by Hawaiian Airlines and the captain diverted the Honolulu-bound flight to Los Angeles.  Police and FBI then rushed into the plane and determined that the man was just cold and cranky.
Now one would think that Hawaiian Airline would be covered in shame over its policy and its response. Guess again.  The man was put on another flight (sans any blanket of course) and the airline said “Diverting a flight is clearly not our first choice, but our crew felt it was necessary in this case to divert to Los Angeles and deplane the passenger before beginning to fly over the Pacific Ocean.”
The flight was delayed by four hours, but the airline was able to avoid giving out a free blanket.
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