It appears that managers sit and watch entire days of video to see if employees give free food. Heise was entitled to one free 12-inch sandwich a day — so she gave her homeless neighbors two 6-inch sandwiches. She simply forgot to mark it down and that was enough for Subway.
I hope the value of a 12-inch sandwich to Subway is worth the international press and condemnations. While this is probably an independent franchise owner, this would seem a case where Subway would be calling the franchise owner with literature on how to open up a Kentucky Fried Chicken restaurant.
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