Jones does not remember liking a tweet that noted that Tibet had been listed as a distinct country by Marriott. Indeed, he thinks it was a clumsy hand movement around midnight at the end of a long shift answering complaints and questions from customers.
Craig Smith, president of the hotel chain’s Asian division, made an abject apology to the China Daily that Marriott. The company decried the listing of Tibet and asked for forgiveness if it “appeared to undermine Marriott’s long-held respect for China’s sovereignty and territorial integrity.” He then announced an “eight-point rectification plan” that included education for hotel employees across the globe and stricter supervision.
Nothing like a program of re-education to go with an abject confession of guilt. Call it Marriott’s Cultural Corporate Revolution.