Diners At New York Sushi Restaurant Complain Of Cockroaches Raining Down On Them From The Ceiling . . . Restaurant Offers Half Off Their Meals

240px-2007feb-sushi-odaiba-manytypes220px-Baltic_amber_inclusions_-_Cockroach_(Pterygota,_Neoptera,_Dictyoptera,_Blattodea)I have to say that a story in the New York Observer (from Reddit) caught my eye for a reason other than the account of cockroaches falling on people eating at Blue Ribbon Sushi in Soho in New York City. People eating said that the insects dropped from the ceiling and one crawled up the leg of a diner. Here is the thing I thought was most amazing: the owners of Blue Ribbon Sushi reportedly addressed matter by offering to charge only half for the meals of the affected customers. Really? Cockroaches fall around the plates of your customers and crawl on the tables and floors and you offer a half-off meal? Please tell me that this is a false report by the Observer.

Eric Bromberg, co-owner of Blue Ribbon Restaurants, insisted that “Once we knew we had an issue, we scheduled our exterminator to come that day, as soon as possible, and we waged war. After many hours we found the source — located next door — and rectified the issue. The entire restaurant has been thoroughly searched and cleaned and we are moving ahead with service as usual.” Well, Mr. Bromberg, something tells me that this was not a spontaneous event but, putting that aside, you might want in the future not to charge customers who were required to eat in your restaurants while cockroaches fell like Cherry Blossoms around their sushi. It sounds a lot like you are only half-sorry when you charge them half price.

I am always astonished by the response of restaurants to insects. For years, we ate at the Tachibana Japanese Restaurant in McLean. We loved their sushi and were almost weekly customers. When we found a roach on the floor, we dismissed it and told the management. However, in a later meal (years ago), we found an actual roach in the glass of one of the kids. When we raised it with the waitress who quickly removed the drink and mentioned it to the manager, who did not seem at all alarmed or embarrassed or apologetic. We have never returned. It was the response of the manager that destroyed any trust in the restaurant and its preparation of the food.

It would seem a small expense for restaurants like the Blue Ribbon Sushi to cover the entire cost of such a meal if this report is accurate. By treating the appearance of pests with food as something that only represents a partial reduction of price, the restaurant conveys a disturbing attitude of what is views as minimal service for its customers.

16 thoughts on “Diners At New York Sushi Restaurant Complain Of Cockroaches Raining Down On Them From The Ceiling . . . Restaurant Offers Half Off Their Meals”

  1. I once found broken glass in my meal at a diner in Hatton Garden. I nearly lost a tooth, but the response of the management was incredibly blasé. I never ate there again. Trust once lost is never regained.

  2. I’ve only walked out of a restaurant, without paying, once in my life….. This would have been the second time…

  3. Story Time….Dunkin’ Donuts

    It was a cold dark day. I went to Dunkin Donuts to buy coffee and
    a donut. While waiting on line, I noticed a cockroach crawling sideways
    near the jelly donuts. Then the roach was checking a jelly donut with
    it’s antenna. Guess what happened next? The roach crawled completely
    inside the opening of the jelly donut. I ordered coffee & a cinnamon twister.
    And wondered who would be the lucky one to buy that jelly donut?

  4. Half off is a win. When I told the owner of a cockroach that scurried across my plate at the Marion Street Grill, the owner moved me to a different table and told me, “That doesn’t happen here.” The victors write the history.

  5. Progress is about reverting back to a more primitive state. It’s true windmills became economically and technologically obsolete more than a century ago, but we need government to subsidize them and coerce their use. For the planet. So real progress means eating bugs. If the guy cared about progress, he would have eaten the cockroach. Raw fish, raw bugs. Whatever. It’s for the planet.


  6. “Waiter, there’s a cockroach in my soup.”

    “That will be an extra $5 please.”

    I agree that charging only half price where there were falling cockroaches is not a prudent business practice. Charging half price should be reserved for when it is raining half cockroaches instead of raining whole cockroaches.

  7. GM kills people with a defective car and they fire their PR guy and the woman who runs HR. the restaurant should just shut down. Unfortunately big or small no company wants to take responsibility.

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