I have previously written about the array of added fees and costs associated with every aspect of air travel from seats with minimal leg room to meals to even bathrooms on some flights. One of the most profitable however is to charge for wifi. Like high-end hotels (another pet peeve of mine), airlines charge for this basic service. However, Jeremy Gutsche, a Canadian entrepreneur, never imagined how much when he received a $1,200 bill from Singapore Airlines for exceeding his wifi package. It appears that it does not simply cut off but continues to charge you — a useful glitch if you want to fleece customers.
Gutsche says that he was not even watching videos but just answering and reading emails as the CEO of the Trend Hunter website. This is one trend that was a painful discovered when he found that the Singapore Airlines internet was “painfully slow” and thus pushes customers into over charges like $100 to just sending a 4MB powerpoint presentation. The airline of course posts the pricing per megabyte but most people would have thought that a $30 package should cover a single flight.
The airlines has refused to say whether it will lower the charges.