Kings College Student Saima Ahmad, 20, has informed Nestle that she is demanding compensation for the “monetary and emotional loss” associated with her recent purchase of KitKat bars. To her continuing horror, she found that eight of the bars contained no wafers inside.
Citing authority going back to the 1930s, Ahmad is demanding a lifelong supply KitKats. She notes that “The truth of the matter is; manufacturers owe a duty of care to consumers . . . The failure to take due care in the manufacturing process resulted in a product being defective.”
The nightmare began for Ahmad when she bought a multi-pack from a supermarket for £2. In her letter to Nestle, Ahmad stated “Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy . . . No one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.”
The demand for lifetime KitKats however is not a one-sided offer. Ahmad notes that she will use her perpetual consumption of KitKats to serve as a ‘quality control’ for the company.
Absent the supply of lifelong KitKats, Ahmad warns “I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately. . . . As I mentioned in my letter of complaint, an unlimited supply of KitKat would do.”
It would do but I would not count on it.