It is time for another entry in the category Things That Tick Me Off where I vent against absurdities or abuses that I have personally witnessed. (It is remarkably therapeutic). This week’s winner is American Airlines. Months ago, Leslie and I set out to arrange for a trip that would use our carefully saved frequent flier miles to go to England and France with the four kids. It was the trip we had been planning for years once the kids were old enough to appreciate it and we saved over 700,000 miles to achieve the dream under American’s SkyMiles program. What followed as a nightmare in dealing with American, which seems to have made the “bait-and-switch” a structuring corporate principle.
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